Worry-free booking with our Belvilla Quality Guarantee

Belvilla Quality Guarantee

1.    All Belvillas are screened for quality

Our local buyers and agents are very familiar with the houses they contract and are constantly in contact with the homeowners. Before they are accepted into our high-quality selection, all Belvillas go through a screening process based on various criteria. Our customers' wishes are our main priority. We evaluate, for example, the property's amenities, its location, the comfort level, the condition of the maintenance, the standard of cleanliness and the reception on location. Every homeowner is contractually required to guarantee that their property meets our quality standards. To maintain the level of quality that we demand, we are regularly in contact with the owners of the holiday homes, discussing specific quality-related subjects and suggestions for improvement. In the event of any quality-related issues, we make clear agreements with the owners regarding the necessary improvements.  Our website provides an extensive and realistic portfolio with descriptions and large-format photographs for each holiday home. It lists information about the layout and the area surrounding the home, along with tips from the homeowner. Plus, you can view the holiday home's exact location using Google Maps. As our guest, you can put your complete faith in our property descriptions, and in the event of any errors or shortcomings, we will do everything within reason to make it up to you.

2.    Over 35 years of experience

Our organisation was founded in 1980, meaning that we now have over 35 years of knowledge and experience. Belvilla is one of Europe's leaders in the field of one-of-a-kind holiday homes in attractive locations. Each year our holiday homes host over 660,000 guests, primarily from the Netherlands, Belgium, Germany, France, Spain and Great Britain, totalling nearly 4.5 million overnight stays in 2015. We have been awarded the Thuiswinkel quality seal and we are affiliated with ANVR and SGR. These are the top quality seals that protect consumers whenever they purchase products from online travel agencies. We do everything possible to ensure the reliability of our products and services. We make sure that booking is as transparent and easy as possible and that your personal details are handled safely. Payment takes place within a secure environment, as you can see from our Security Certificate.

3.    High customer satisfaction 8.4

Our clients are extremely valuable to us. That's why we have set a goal of offering the highest possible level of service when it comes to our range of properties and the services we provide. Our team of specialised and enthusiastic employees works to optimise our performance every day.  That's why, for example, our customers have given us a high 8.4 rating on Trustpilot. This is an independent rating site for online merchants. Please take a look here. Additionally, the many property reviews and surveys that we have received back from hundreds of thousands of guests also provide a good view of our previous guests' experiences and satisfaction. This is proven by the fact that the average score awarded to us by previous guests is well over 8.

4.    The perfect Belvilla for everyone

Belvilla's range of properties contains 25,000 holiday homes in 21 European countries in attractive locations. Is it time for a summer getaway, a skiing holiday or just a weekend retreat? Are you ready for the seaside, the countryside or the mountains? From a cosy loft for two to a castle capable of housing an entire group, from a flat in the heart of Rome to a mansion in the French countryside, from a simple chalet to an ultra-luxurious dream villa. With a sauna, a pool or a fireplace, something close to home or far away. A holiday home offers you comfort and privacy and the convenience of having your own kitchen. All Belvillas offer excellent value for money. The prices are based on the size, location, amenities, seasonality and the duration of your stay.  Belvilla is surprisingly affordable, especially compared to other types of accommodation; for just €495 a week during peak season you will still find a broad selection of comfortable holiday homes for the entire family. And the prices are even more attractive if you're planning on travelling in a group! We are very attentive to our clients' wishes and that's why our local buyers and agents are always on the lookout for ideal new Belvillas.

5.    Friendly and easy-to-reach service 24/7

Booking via our website is simple and secure. Even so, please feel free to get in touch with our Customer Service by phone if you need any help during or after the booking process.  Our experienced team is your partner for extra information and/or for booking your reservations. They understand how important your holiday is to you. Emergency during the stay? We are available 24 hours a day via a special SOS line. Our team is here to help you find a solution, immediately and in your own language. You can also get in touch with us by e-mail; we usually answer questions within 48 hours.  Every member of the Belvilla team does everything he or she can to make your holiday unforgettable!

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