General Information & Service | Belvilla Holiday Homes

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How do I change dates for my reservation?

If you need to change dates on your reservation you can do this directly via your reservation details page in "my belvilla". this allows you to change the dates on your reservation and any rebooking f

How do I change guests/pets for my reservation?

If you need to change number of guests on your reservation you can do this directly via your reservation details page in "my belvilla". this allows you to change the no of guests your reservation,subj

Homeowner Contact Details

Homeowner contact will be shared with guests as soon as the payment is made and the booking is confirmed.

How do i make a pending payment?

You can make pending payment for your reservation by clicking on the "make payment" button by signing into your belviilla account.

Is there someone present in the holiday home upon arrival and departure?

The manner in which your arrival is managed is listed on your accomodation ticket. there are two options: 1. the home owner/manager will bring the key to the accommodation and meet you on site.

Can I arrive/depart at a different date or time?

Arrival or departure at a different date or time is only possible after agreement with the homeowner or location manager. in some cases, you may be charged additional costs. a request to arrive or dep

How do I cancel my booking?

If you need to cancel your booking for circumstantial reasons, you can go to"login" -> “my bookings” → “upcoming bookings” → "view booking" -> "cancel booking" ->, and cancel your booking. kindly use

What are the terms and conditions of the No Cost Cancellation Austria campaign?

Valid for bookings placed from october 17, 2020, to february 15, 2021 only valid for bookings with an arrival date between december 01, 2020, and march 31, 2021 valid for selected houses in austria.

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Address & Bank Details

Switzerland

Postal Address:

Belvilla AG
Flurstrasse 55
8048 Zürich
Switzerland

Payable to

Belvilla AG

IBAN

CH2487801001002136001

Netherlands

Postal Address:

Belvilla Services B.V
Customer Service Belvilla
P.O. Box 2051
5600 CB Eindhoven
Netherlands

Belvilla Services B.V. is a service provider of Belvilla AG. Belvilla AG is the contracting party for guests.

Commercial Registry CoC: CHE-354.410.263 | VAT #: CHE-34.410.263 MWST

E-mail Us: Please note that because of the current Corona situation, our response time may exceed 8 working days Send Email

Phone Number

available tomorrow from 8:30 AM CET

Terms & Conditions

Here you can find the applicable terms and conditions related to booking a holiday home with Belvilla.

Belvilla - General Terms & Conditions

Belvilla Help Centre

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